Refund and Cancellation

Your Privacy Matters to Us

• Full name, gender, date of birth, and nationality
• Contact info: email, phone, and postal address
• Passport, visa, or government-issued ID (for international travel)
• Travel preferences: meal selection, seat choice, special assistance, and accommodation type
• Itinerary details: past and upcoming journeys, group size, trip purpose

B. Payment Data

• Credit/debit card information (processed securely)
• Billing records and transaction history

C. Communication & Support

• Feedback, survey responses, and support requests
• Your preferences for marketing communications

2. How We Use Your Data

We use your information strictly to enhance your travel experience:

1.      Booking & Travel Management

·       Confirm your bookings, issue tickets, and send travel documents

·       Process payments and alert you to transaction updates

2.          Customer Communications

·       Provide support and respond to queries

·       Send trip/reminder notifications and optional offers

3.          Legal Compliance

·       Share information with airlines, hotels, or authorities as required

·       Comply with regulations like passport or visa checks

3. How We Share Data

We do not sell or rent your data. We only share it when necessary to serve you better:

• Trusted Partners: Airlines, hotels, banks, and payment gateways for booking fulfilment
• Service Providers: Our IT and customer support partners under strict confidentiality agreements
• Legal & Regulatory Needs: Government or airport authorities, if mandated

4. How We Protect Your Data

Your security is paramount:

• Access to personal data is limited to authorised team members
• All payments are made via SSL‐protected channels—no card data is stored post-validation
• Our systems have modern safeguards against data breaches and unauthorised access

5. Your Rights & Choices

We respect your data rights under India’s privacy guidelines:

• Access & Update: Ask for a copy or correction of your information
• Delete: Request erasure wherever not legally required
• Opt-Out: Opt out of marketing emails or messages at any time
• Withdraw Consent: Limit optional data uses (e.g., special requests)

📧 To exercise any of these rights, contact us at support@falconflytravel.com

6. Data Retention

We retain your information only as long as necessary to:

• Complete your booking and provide services
• Respond to legal or regulatory requirements
• Resolve any disputes or enforce contracts

Once your data is no longer required, it is securely deleted or anonymised.

7. Policy Updates

This policy may be updated as we enhance our services or regulations change. We will display the ‘Last Updated’ date prominently and notify you directly if there are major revisions.
Last Updated: June 21, 2025

8. Contact Us

Questions or concerns?
📧 support@falconflytravel.com
🌐 www.falconflytravel.com

Final Word

At Falcon Fly, protecting your privacy isn’t just about compliance — it’s about trust. Whether you’re booking a spontaneous weekend escape or a once-in-a-lifetime holiday, we ensure your data is handled with care and integrity.

Fly Smarter.
Fly Safe.
Fly the Falcon Way.